AIRS: Alliance of Information & Referral Systems

Accreditation determines whether an organization meets The AIRS Standards for Professional Information and Referral through a three phase process:

Phase 1) Application, Documentation and Consultation — The agency works with the AIRS staff liaison to review accreditation criteria, documentation requirements and answer questions regarding the process.

Phase 2) Onsite Review — Once the applicable documents have been supplied, reviewed and approved, an onsite review is conducted to ensure the agency is operating in accordance with the accreditation criteria.

Phase 3) Award — Following the site visit, a report with a recommendation from the review team is completed and submitted to the chair of the AIRS Accreditation Program for approval and a letter is sent to notify the agency of the results.

The application fee is non-refundable. $3,000 for AIRS members or $4,500 for nonmembers. The fee may be paid in two installments.

Before applying for AIRS Accreditation, an organization should assess how far it is already on the path to meeting AIRS Standards:

Once an organization understands the extent of the commitment, the application form can be completed:

2007 Accreditation Application

AIRS Accredited Agencies:

State/Province	City	Program/Agency Name	Date Accredited
California	Los Angeles	211 of LA County	1997 & 2005
Ohio	Columbus	FIRSTLINK	2000 & 2007
Texas	Houston	Information & Referral Services United Way of the Texas Gulf Coast	2000 & 2007
Florida	Lantana	2-1-1 Palm Beach Treasure Coast The Center for Info & Crisis Services	2000 & 2006
Ohio	Akron	INFOLINE, Inc.	2000 & 2007
North Carolina	Asheville	First Call for Help United Way of Asheville/Buncombe	2000 & 2007
Texas	Beaumont	LinkAGE Access Service SETRPC AAA of Southeast Texas	2001 & 2007
Indiana	Indianapolis	Information and Referral Network	2002
British Columbia, Canada	Vancouver	Information Services Vancouver	2002
Ontario, Canada	Toronto	Community Information Toronto/211 Toronto	2002
Texas	Weslaco	Community Council of Rio Grande Valley	2002
Texas	Dallas	Community Council of Greater Dallas	2002
Texas	Fort Worth	United Way's First Call United Way of Metro Tarrant County	2003
New York	White Plains	Family Information & Referral Service Team (FIRST)	2003
Florida	Largo	211 Tampa Bay Cares	2003
Ohio	Delaware	HelpLine	2003
Nebraska	Omaha	First Call for Help United Way of the Midlands	2003
Florida	Tallahassee	2-1-1 Big Bend	2003
Michigan	Taylor	The Information Center, Inc.	2003
Wisconsin	Waukesha	211/First Call for Help Mental Health Association of Waukesha Co.	2003
Florida	Cocoa	211 Brevard	2003
Texas	Austin	2-1-1 Texas United Way/Capital Area	2003
Texas	Bryan	First Call for Help/2-1-1 United Way of the Brazos Valley	2003
Georgia	Atlanta	United Way 2-1-1 United Way of Metropolitan Atlanta	2003
Pennsylvania	Clearfield	INFO-LINK Clearfield Area Agency on Aging	2003
Alberta, Canada	Edmonton	Information Services The Support Network	2003
Virginia	Richmond	Information and Referral Center United Way of Richmond & Petersburg	2004
New York	White Plains	HelpLine United Way of Westchester and Putnam	2004
South Dakota	Sioux Falls	211/HELP!LINE HELP!LINE Center	2004
Wisconsin	Milwaukee	211@IMPACT	2004
Ohio	Dayton	HelpLink Information and Referral	2005
Texas	Amarillo	United Way Helpline/2-1-1 The United Way of Amarillo-Canyon	2005
Texas	Sherman	Texoma Area AIC Texoma Council of Governments - AAA	2005
Connecticut	Rocky Hill	2-1-1 Infoline	2005
Washington	Seattle	Senior Information and Assistance Senior Services of King County	2005
North Carolina	Greensboro	SeniorLine Senior Resources of Guilford	2005
Michigan	Grand Rapids	United Way's 211 Heart of West Michigan United Way	2005
Texas	Waco	Heart of Texas 2-1-1 CareLinc Network	2005
Indiana	Lafayette	Crisis Intervention/First Call 211 Lafayette Crisis Center	2005
Iowa	Davenport	InfoLINK United Way of the Quad Cities	2005
Florida	Fort Lauderdale	2-1-1 Helpline Services First Call for Help of Broward	2005
Indiana	Columbus	First Call for Help 211 United Way of Bartholomew County	2005
Indiana	Dillsboro	LifeTime 211 LifeTime Resources, Inc.	2005
Maryland	Baltimore	First Call for Help United Way of Central Maryland	2005
Indiana	Fort Wayne	First Call for Help United Way of Allen County	2005
Virginia	Lynchburg	Information and Referral Services United Way of Central Virginia	2005
Virginia	Roanoke	Council of Community Services	2005
Florida	Jacksonville	United Way 2-1-1 United Way of Northeast Florida	2006
Florida	Sarasota	United Way 2-1-1 of Manasota	2006
Florida	Tampa	2-1-1 Tampa Bay Crisis Center of Tampa Bay	2006
Washington	Everett	North Sound 211 Volunteers of America Western Washington	2006
Oregon	Portland	211info	2006
Virginia	Staunton	Information and Referral Services Family Resource and Referral Service	2006
Ohio	Cleveland	211/First Call for Help United Way of Greater Cleveland	2006
Ohio	Napoleon	Information and Referral First Call for Help, Inc.	2006
Washington	Seattle	Community Information Line Crisis Clinic	2006
Arizona	Phoenix	Community Information and Referral	2006
Arizona	Tucson	Information and Referral Services, Inc.	2006
New York	Buffalo	Central Referral Service	2006
Michigan	Battle Creek	211 Service Volunteer Center of Battle Creek	2006
Michigan	Kalamazoo	HELP-Line Gryphon Place	2006
Indiana	Evansville	United Way 211 United Way of SW Indiana	2006
Indiana	Terre Haute	Vigo County Lifeline	2006
Indiana	Kokomo	Information and Referral United Way of Howard County	2006
Alberta, Canada	Calgary	211 Distress Centre	2006
Texas	Tyler	2-1-1 East Texas United Way of Tyler/Smith County's	2006
Texas	Belton	Central Texas Information and Referral Central Texas Workforce Board	2006
Virginia	Norfolk	Information and Referral The Planning Council	2006
Florida	Miami	211 Helpline Switchboard of Miami	2006
South Carolina	Columbia	2-1-1 United Way of the Midlands	2006
New York	Rochester	211/LIFE LINE ABVI Goodwill	2006
Texas	San Antonio	2-1-1 Texas United Way Helpline United Way of San Antonio & Bexar	2006
Texas	Sulphur Springs	NE Texas Area Information Center Hopkins County Community Action	2006
Ontario, Canada	St. Catherines	Information Niagara	2007
Michigan	Detroit	TIP/Detroit Public Library	2007
Texas	Abilene	2-1-1 Texas - A Call for Help, United Way of Abilene	2007
Wisconsin	Racine	211 Racine/SAFE Haven of Racine	2007
Indiana	Elkhart	United Way 211 United Way of Elkhart County	2007
California	San Diego	2-1-1 San Diego	2007
Ohio	Cincinnati	United Way 2-1-1 United Way of Greater Cincinnati	2007
Ohio	Chillicothe	Crisis Center/2-1-1 Scioto Paint Valley Mental Health	2007
Ohio	Columbus	Senior Options Franklin County Office on Aging	2007
Montana	Bozeman	The Help Center	2007
Montana	Missoula	211/First Call for Help	2007
Indiana	Indianapolis	Information and Assistance CICOA Aging and In-Home Solutions	2008
Indiana	Yorktown	LifeStream 211 LifeStream Services, Inc.	2008
Florida	Fort Meyers	United Way 211 United Way of Lee County	2008
Ontario, Canada	Collingwood	Information and Referral Service Community Connection	2008
Michigan	Jackson	Central Michigan 2-1-1	2008
Michigan	Bloomfield Hills	Crisis Telephone Line Service Common Ground	2008
Iowa	Des Moines	United Way 211 American Red Cross-Central Iowa	2008