First published in 1973 and now in its 5th edition, the AIRS Standards underpin and bind together every aspect of I&R and define the direction of all the products and services provided by AIRS. The Standards are the foundation of 2-1-1 service delivery and the prime benchmark of quality I&R.

There are 27 Standards, covering every facet of an I&R operation, including new Standards on crisis intervention and disaster preparedness. For a free copy, click here.