ABCs of I&R - Alliance of Information and Referral Systems

The ABCs of I&R

This 620-page publication is the foundation for training all Information & Referral Specialists and Resource Specialists.

It is also an invaluable aid for preparing existing staff for AIRS Certification examinations.

The new 2010 edition has been updated and expanded with around 40 new scenarios and role-playing exercises designed to further enhance the role of the ABCs as the premier training tool within I&R.

In addition, several sections have updated material and more than 50 new questions have been included.

The easiest (and most economical!) way of obtaining a copy is to take out an AIRS membership at the Premium ($750) or Enhanced ($500) Levels. This will ensure that you automatically receive a free single hardcopy and an electronic copy every year ... in addition to securing the other benefits of membership at those Levels.

Otherwise, the price is $428 for Standard members and $450 for Basic members and non-members.

The ABCs contains 24 sections:

Section 1: The Nature of Information & Referral
Section 2: From Greeting to Closure – The I&R Process
Section 3: Advocacy and Empowerment
Section 4: Follow-up
Section 5: Crisis Intervention
Section 6: Confidentiality
Section 7: Values, Self-Awareness and Self-Determination
Section 8: Responding Effectively to “Challenging” Inquirers
Section 9: Using the Resource Database for I&R Referrals
Section 10: Disaster and the I&R Specialist
Section 11: Special Populations - Serving Diverse Communities
Section 12: Special Populations - Serving People with Addictions
Section 13: Special Populations – Serving Older Adults
Section 14: Special Populations – Serving Young People288
Section 15: Special Populations - Serving People with Mental Illness
Section 16: Special Populations – Serving Military Personnel and their Families
Section 17: Boundaries – Stress Management and the Limits of I&R
Section 18: Working in an I&R Call Center
Section 19: Resource Database – Overview
Section 20: Resource Database – Inclusion and Exclusion Policy
Section 21: Resource Database – Data Structure
Section 22: Resource Database – Classification Systems and Taxonomy Indexing
Section 23: Resource Database – Database Maintenance
Section 24: Resource Database – Disaster and the Resource Specialist

Contact moayad@airs.org if you are interested in purchasing a copy.

If you already have a 2010 AIRS membership at the Enhanced or Premium levels, you can click here to access your electronic copy!


			I&R Resources The ABCs of I&R This 620-page publication is the foundation for training all Information & Referral Specialists and Resource Specialists. It is also an invaluable aid for preparing existing staff for AIRS Certification examinations. The new 2010 edition has been updated and expanded with around 40 new scenarios and role-playing exercises designed to further enhance the role of the ABCs as the premier training tool within I&R. In addition, several sections have updated material and more than 50 new questions have been included. The easiest (and most economical!) way of obtaining a copy is to take out an AIRS membership at the Premium ($750) or Enhanced ($500) Levels. This will ensure that you automatically receive a free single hardcopy and an electronic copy every year ... in addition to securing the other benefits of membership at those Levels. Otherwise, the price is $428 for Standard members and $450 for Basic members and non-members. The ABCs contains 24 sections: Section 1: The Nature of Information & Referral Section 2: From Greeting to Closure – The I&R Process Section 3: Advocacy and Empowerment Section 4: Follow-up Section 5: Crisis Intervention Section 6: Confidentiality Section 7: Values, Self-Awareness and Self-Determination Section 8: Responding Effectively to “Challenging” Inquirers Section 9: Using the Resource Database for I&R Referrals Section 10: Disaster and the I&R Specialist Section 11: Special Populations - Serving Diverse Communities Section 12: Special Populations - Serving People with Addictions Section 13: Special Populations – Serving Older Adults Section 14: Special Populations – Serving Young People288 Section 15: Special Populations - Serving People with Mental Illness Section 16: Special Populations – Serving Military Personnel and their Families Section 17: Boundaries – Stress Management and the Limits of I&R Section 18: Working in an I&R Call Center Section 19: Resource Database – Overview Section 20: Resource Database – Inclusion and Exclusion Policy Section 21: Resource Database – Data Structure Section 22: Resource Database – Classification Systems and Taxonomy Indexing Section 23: Resource Database – Database Maintenance Section 24: Resource Database – Disaster and the Resource Specialist Contact moayad@airs.org if you are interested in purchasing a copy. If you already have a 2010 AIRS membership at the Enhanced or Premium levels, you can click here to access your electronic copy! Home \| Back to Top