AIRS STANDARDS
First published in 1973 and now in its 6th edition (6.0 officially being released on January 16th, 2009), the AIRS Standards underpin and bind together every aspect of I&R and define the direction of all the products and services provided by AIRS.
The Standards are the foundation of 2-1-1 service delivery and the prime benchmark of quality I&R.
There are 28 Standards, covering every facet of an I&R operation.
The AIRS Standards for Professional Information and Referral are available for free to everyone passionate about quality I&R.
The following document summarizes the major changes in the 6.0 edition.
There are also separate standards that cover the structure of resource databases - The AIRS XSD Data Interoperability Standards.
