Other Useful Resources from AIRS!

AIRS Webinar: I&R and Social Media

AIRS Webinar: Health Referrals and I&R

AIRS National Problem/Needs Categories

I&R Resource Database Study

I&R Software Comparison Template

Metric Samples from 2-1-1 Services

Cost per Call Considerations

Quality Assurance Follow-up Sample Sizes

What is an I&R "Call", "Contact" and "Service Activity"?

Making Training Stick: Skills Retention (from Belding Skills Development Corporation)

AIRS Members Telecom Inventory (details by state and by agency with contact info). In September 2007, 90 AIRS members generously provided details of their telecommunications hardware and software environments. The purpose of this survey was to create an informal inventory of telecom equipment used by I&R services. This inventory allows agencies to view the type of equipment used by similarly-sized services and also to contact colleagues in order to check on situations and share possible solutions.