... a credentialing authority operating an Accreditation Program that measures an organization’s ability to meet the AIRS Standards, and a Certification Program that evaluates the competence of I&R practitioners.

211 & 211 Toolkit

2-1-1: Transforming Access to Human Services

"We find that the Information & Referral Petitioners have demonstrated sufficient public benefits to justify use of a scarce public resource and we therefore assign 2-1-1 to be used for access to community information and referral services."
Federal Communications Commission's final order to assign 2-1-1 on 21st July, 2000.

2-1-1 is a simple, easy-to-remember three-digit telephone number.

2-1-1 is a national partnership between AIRS, 211US, the United Way Worldwide and the organizations and programs that manage and deliver the 2-1-1 services at the state and local levels.

2-1-1 provides an easy way for everyone to access comprehensive and specialized I&R services in their community. This universal number connects individuals with community resources to find help or give help in their communities.

The mission of 2-1-1 is to build community capacity to strengthen the way people access help and engage in civic life. 

2-1-1 is built on existing I&R infrastructure and the AIRS Standards, providing a simple way for citizens to access comprehensive and specialized I&R services in their community. The United Way Worldwide, 211US and AIRS have provided ongoing leadership to the 2-1-1 initiative to accelerate, lead, and support the implementation and sustainability of the national 2-1-1 system.

As of January 2013, 2-1-1 serves over 283 million Americans (90.6% of the entire population) covering all 50 states plus Washington DC and Puerto Rico (39 states plus DC and PR enjoy 100% coverage). In Canada, more than 56% of the population has access to 2-1-1.

To find a 2-1-1 service in the United States, visit www.211.org.

For more information on 2-1-1 in the United States, visit www.211us.org.
For more information on 2-1-1 in Canada, visit www.211canada.ca.

And here are some examples of 2-1-1 stories in the news.

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