Please use the AIRS Products and Services Order Form to order many of the following publications.
(Note that there are separate Order/Application forms for Membership, Certification, Accreditation and Conference Attendance.
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IMPORTANT: So that all requests and orders can be processed in a timely manner, it is very important that you pay the correct amount. Submitting the wrong amount could cause a delay in processing your request. You must also be absolutely sure about your correct membership level. Your membership level can be found on your "Certificate of Membership" which is sent to your organization's designated contact.
AIRS STANDARDS
The 5th Edition of the Standards for Professional Information and Referral addresses all aspects of an I&R operation including service delivery, the resource database, reports and measures, cooperative relationships, organizational infrastructure and disaster/emergency preparedness. This edition of the Standards includes a significant expansion of content, adding sections for Crisis Intervention and Disaster Preparedness. For a free copy, click here.
ABCs of I&R
This 520-page publication is the foundation for training new Information & Referral Specialists and Resource Specialists. It is also an invaluable aid for preparing existing staff for Certification examinations. This 2008 edition includes a new section that deals with the art and science of working in an I&R call center. AIRS members at the Premium and Enhanced Levels and other purchasers receive a single hardcopy and an electronic copy. If you are an AIRS member at the Enhanced or Premium Levels and have not yet received your free access to the ABCs, please email AIRS Membership Director, Moayad Zahralddin.
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ABCs of I&R (includes member discounts)
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Premium member |
Free |
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Enhanced member |
Free |
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Standard member |
$428 |
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Basic member |
$450 |
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Non-AIRS member |
$450 |
I&R Toolkit
The AIRS I&R Toolkit provides access to field-tested tools, knowledge and resources to help organizations achieve AIRS Standards in the provision of quality I&R services.The AIRS I&R Toolkit is the only resource that features best practices from AIRS Accredited agencies and key archived articles from the AIRS Journal of Information and Referral.
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I&R Toolkit
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Premium member |
Free |
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Enhanced member |
Free |
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Standard member |
Free |
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Basic member |
$100 |
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Non-AIRS member |
N/A |
2-1-1 Toolkit
The AIRS 2-1-1 Toolkit helps planners create cost effective, high quality and investor friendly business plans. This is the only 2-1-1 planning process developed by experienced 2-1-1 consultants and tested by 2-1-1 planners in the field. Check out www.2-1-1 Toolkit.org
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Premium member |
$200 |
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Enhanced member |
$200 |
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Standard member |
$200 |
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Basic member |
$200 |
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Non-AIRS member |
$1,000 |
Information and Referral: The Journal of the
The AIRS Journal is an annual publication which provides a forum for sharing detailed, practical information to help I&R providers better develop their individual and/or organizational skills and capacities.
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AIRS Journal – Current Edition (includes member discounts)
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Premium member |
Free |
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Enhanced member |
Free |
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Standard member |
Free |
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Basic member |
$20 |
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Non-AIRS member |
$30 |


