Platinum Members can click here to download the current version of the AIRS I&R Training Manual

"The AIRS Manual of I&R Training" (previously known as the "ABCs of I&R") is the foundation for training all I&R Specialists and Resource Specialists. It is also a very valuable aid to prepare existing staff for AIRS Certification examinations.
 

All AIRS Platinum members will receive a hardcopy of the two-volume Training Manual, along with a bookmarked PDF version (which includes audio clips) that allows all staff to have desktop access. There is also an accompanying Powerpoint for trainers that focuses on the core material.

Here are the key changes for the 2018 edition:

  • Updating throughout to reflect the 8.0 edition of the AIRS Standards
  • Extensive additions to the Serving Persons with Disabilities section and the Serving Older Adults section
  • Peer review of the entire resource specialist volume that includes a new sub-section on Taxonomy target indexing
  • Trainer’s PowerPoint will include a first edition for resource specialists (with five modules) and an additional module in the version for I&R Specialists
  • Expanded material for the Boundaries and Stress Management section
  • Nearly all sections include minor (and sometimes, major) adjustments/edits/additions

This is in addition the TWO new sections in 2016 -- an Introduction to Human Services (also relevant to Resource Specialists) and a section on Serving LGBT Communities. 

The value of the entire package for non-Platinum members is $450 (or if you buy them separately, $350 for the I&R Specialist edition and $150 for the Resource Specialist edition) – which is still a bargain when you consider this is the foundation of your staff training program.

The easiest and most economical way to obtain a copy is to take out an AIRS membership at the Platinum Level. This will ensure that you automatically receive a hardcopy and an electronic copy every year ... in addition to securing the other benefits of membership. 

Contact moayad@airs.org if you are interested in purchasing a copy or upgrading your membership to Platinum. If you are a Platinum member and have not yet received your copy, please email Moayad. (Please note that a Canadian PDF edition of the AIRS Training Manual is available for Canadian members through InformCanada).

You may download an order form here.

Most sections include:

  • Learning concepts and objectives for the section.

  • An outline of section components.

  • Introductory exercises to stimulate reflection on the upcoming issues.

  • Relevant references to the AIRS Standards (“What the AIRS Standards say”).

  • Core instructional material (“What you need to know”).

  • Issues for discussion that deal with challenging concepts.

  • A scenario for review/participation.

  • A role-playing option (after each role-play, an instructor can explore what was done well and what other techniques could have been used).

  • Suggested ways to speak with clients (these are intended to be useful examples of “ways to say” certain things. They are not meant to be verbatim statements but guides for I&R practitioners to put into their own words when directly engaged with clients).

  • Summary of key points.

  • Test questions on objectives.

  • Answers to test questions.

Note that the test questions are written in the same format (4-option multiple choice) and style as AIRS Certification questions. These should prove useful preparation for individuals preparing for the examination but of course, success in one cannot guarantee success in the other.

Here is a complete list of sections:

VOLUME 1: TRAINING  THE  I&R SPECIALIST

SECTION 1: THE NATURE OF INFORMATION AND REFERRAL

SECTION 2: INTRODUCTION TO HUMAN SERVICES

SECTION 3: THE I&R PROCESS

SECTION 4: EMPOWERMENT AND ADVOCACY

SECTION 5: CRISIS INTERVENTION

SECTION 6: FOLLOW-UP

SECTION 7: CONFIDENTIALITY

SECTION 8: VALUES, SELF-AWARENESS AND SELF-DETERMINATION

SECTION 9: RESPONDING EFFECTIVELY TO CHALLENGING CLIENTS

SECTION 10: USING THE RESOURCE DATABASE FOR I&R REFERRALS

SECTION 11: DISASTER AND THE I&R SPECIALIST

SECTION 12: SERVING DIVERSE COMMUNITIES

SECTION 13: SERVING PEOPLE WITH SUBSTANCE USE DISORDERS

SECTION 14: SERVING OLDER ADULTS

SECTION 15: SERVING YOUNG PEOPLE

SECTION 16: SERVING PEOPLE WITH MENTAL ILLNESS

SECTION 17: SERVING MILITARY PERSONNEL AND THEIR FAMILIES

SECTION 18: SERVING PEOPLE WITH DISABILITIES

SECTION 19: SERVING LESBIAN, GAY, BISEXUAL AND TRANSGENDER (LGBT) CLIENTS

SECTION 20: I&R VIA LIVE CHAT

SECTION 21: WORKING IN AN I&R CALL/CONTACT  CENTER

SECTION 22: BOUNDARIES, STRESS MANAGEMENT AND THE LIMITS OF I&R

 

VOLUME 2: TRAINING THE RESOURCE SPECIALIST

SECTION 1: THE NATURE OF INFORMATION AND REFERRAL

SECTION 2: OVERVIEW

SECTION 3: INCLUSION AND EXCLUSION POLICY

SECTION 4: DATA STRUCTURE

SECTION 5: TAXONOMY, INDEXING AND SEARCHING

SECTION 6: DATABASE MAINTENANCE

SECTION 7: DISASTER AND THE RESOURCE SPECIALIST

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