Who We Are

AIRS is...

  • a non-profit professional association made up of individuals and organizations, supporting numerous state and regional affiliates (chapters)
  • the international voice of Information and Referral (I&R)
  • the driving force behind the delivery of high quality I&R services and the sole source for standards, accreditations and certifications for the community information and referral sector
  • a leader in the development of the 2-1-1 movement that has transformed access for human services, in partnership with 211US and United Way Worldwide
  • a national leader in human services that participates in critical partnerships with the United Way Worldwide, the National Association of States United for Aging and Disabilities, the National Association of Area Agencies on Aging, and InformCanada

Incorporarted in 1973, the Mission of AIRS is: "To provide leadership and support to its members and Affiliates to advance the capacity of a Standards-driven Information and Referral industry that brings people and services together."

What We Do


  • builds a thriving, high-quality community information and referral (I&R) sector across North America
  • brings various I&R providers and interests together under one organizational umbrella
  • develops clear and consistent professional Standards that benchmark every aspect of quality I&R to ensure a uniform level of quality and professionalism across the sector 
  • brings credibility to agencies that provide information on community services
  • offers and administrates organizational accreditation and professional certifications for I&R providers 
  • provides online and in-person training including an annual educational conference featuring over 85 workshops
  • helps I&R professionals find solutions to solve issues, make their jobs easier and more effective
  • welcomes your membership and the opportunity to help you help others!


11240 Waples Mill Road · Suite 200 · Fairfax, VA 22030 | 703.218.AIRS (2477) | info@airs.org
2020 Alliance of Information and Referral Systems. All Rights Reserved. Media Downloads

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AIRS E-Conference 2020

September 16 - 18th

Check out the Conference page for more information