Who We Are

AIRS is...

The Mission of AIRS is: "To provide leadership and support to its members and Affiliates to advance the capacity of a Standards-driven Information and Referral industry that brings people and services together."

What We Do


  • builds a thriving, high-quality community information and referral (I&R) sector across North America
  • brings various I&R providers and interests together under one organizational umbrella
  • develops clear and consistent professional Standards that benchmark every aspect of quality I&R to ensure a uniform level of quality and professionalism across the sector 
  • brings credibility to agencies that provide information on community services
  • offers and administrates organizational accreditation and professional certifications for I&R providers 
  • provides online and in-person training including an annual educational conference featuring over 85 workshops
  • helps I&R professionals find solutions to solve issues, make their jobs easier and more effective
  • saves taxpayer dollars and builds more cohesive communities by increasing the quality and professionalism of information and referral providers that citizens rely upon
  • acts as seal of approval for organizations providing community I&R services, so funders can confidently identify and support providers that create the community impact they seek 
  • welcomes your membership and the opportunity to help you help others!

For more information about us and our activities download our Annual Report


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