Online Training

Welcome to AIRS Online Training!




AIRS, working with Relias Learning, is pleased to provide access to AIRS online training for all its members and for everyone working within the world of I&R.

PLEASE NOTE THAT once you click the links below, you will access to the Relias website. The login and customer support on that site is provided by Relias and is not directly provided by AIRS. 

I would like to access a demonstration to get a better idea of what is involved!

I am an experienced user. Take me to AIRS Online Training Now!

AIRS Online Training allows staff to take courses at their own pace – and at the times most convenient to agency workload. You do not need to complete a course in a single session. You can return to it whenever time is available.

The AIRS courses, particularly “The Information & Referral Process” and “Introduction to Taxonomy and Indexing”, are excellent preparation for CIRS/CIRS-A and CRS certification examinations respectively. All AIRS courses feature final tests with questions written in the same format as those in AIRS Certification examinations. The completion certificate for online courses can also be used for re-certification purposes (i.e. a 3-hour course can provide 3 of the 10 training hours required).

AIRS I&R courses include:

  • Introduction to I&R 
  • Confidentiality 
  • Database Maintenance
  • Empowerment and Advocacy
  • The Information and Referral Process
  • Inclusions and Exclusions
  • I&R Chat and Text
  • I&R Crisis Intervention
  • I&R Customer Service
  • Disaster Preparation and Staff/Volunteer Management
  • Serving Military Personnel and their Families
  • Serving People with Mental Health Issues
  • An Overview for Resource Specialists
  • Introduction to Taxonomy and Indexing
  • Resource Database Style
  • Serving Young People
  • Working with Challenging Clients

Relias Learning, is the largest provider of e-learning services to the health and human services industry and AIRS members can also access their wide range of CEU-approved courses (Check out the entire course library!) that cover general organizational issues as well as specialized human services. These courses include subjects such as:  

  • Conflict Management 
  • Hiring and Developing Your Staff
  • Managing Teams
  • Overview of Suicide Prevention

Individual courses can be taken on a “pay-as-you-learn” basis and are very affordably priced in the $10 to $30 range. Some courses are packaged together while the purchase of course tokens offers another flexible alternative. AIRS members at the 3 organizational levels (Platinum, Silver, Gold) receive additional discounts. 

 I am now ready to go to AIRS Online Training!


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