National 211 Steering Committee


READ IT NOW!:  A White Paper that discusses the relationship between the 2-1-1 Network and the Social Determinants of Health (SDoH)


What is the National 211 Steering Committee?
The National 211 Steering Committee is a professional volunteer group representing the National 211 Network working collaboratively with United Way Worldwide (UWW) and the Alliance of Information and Referral Systems (AIRS) and to address issues arising from the 211 Network and bringing new initiatives and best practices forward to strengthen the 211 Network. The National 211 Steering Committee consists of 5 to19 members who run 211 operations and are elected by the committee to serve from submitted applications. Rounding out the committee is a representative from AIRS and another from UWW to help provide guidance and support to the National 211 Steering Committee

For more information, read the National 211 Steering Committee Standard Operating Procedures.

Interested in learning more or becoming a member?
Contact Richard Shutes, Chair, Recruitment Task Force by email at


National 211 Steering Committee Membership (as of July 2021)

Annette Buckley (Co-Chair)
United Way of Connecticut
Rocky Hill, CT

Sarah Kile (Co-Chair)
211 NE Michigan
Midland, MI

Richard Shutes (Chair: Recruitment Task Force)
Jewish Community Service of FL
North Miami, FL

Beth Martial (Vice-Chair: Recruitment Task Force)
United Way of Salt Lake
Salt Lake City, UT

Heather Black (Chair: Disaster Task Force)
United Way of North Carolina
Cary, NC

Tim Sullivan (Chair: Social Determinants of Health Task Force)
Washington 211
Yakima, WA

Betsy Schuster
211 Helpline Center
Sioux Falls, South Dakota

Dallas Mudd
United Way Northwest Arkansas
Lowell, AR

Debra Harris
Crisis Center of Tampa Bay
Tampa, FL

Edward Perry
2-1-1 Tampa Bay Cares
Clearwater, FL

Kelly Brown
Interface Children and Family Services
Venture, CA

Kimberly Jordan-Fluker
City of Memphis
Memphis, TN

Michele Sandoe
United Way Southwest Pennsylvania
Pittsburgh, PA

Molly Black
United Way of Greater Cleveland
Cleveland, OH

Paul Redfern
211 San Diego
San Diego, CA

Russ Jensen
City of Knoxville
Knoxville, TN

Sue Brogan
United Way of Anchorage
Anchorage, AK


UWW and AIRS Staff


Joshua Pedersen
United Way Worldwide
Alexandria, VA

Richard Smith
Fairfax, VA

11240 Waples Mill Road · Suite 200 · Fairfax, VA 22030 | 703.218.AIRS (2477) |
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